LeafLine Clinic
(03) 7057 7217 Check Eligibility

We are

Umar Khan

Chief Executive Officer of LeafLine Clinic and editor of the articles published on this site.

  • Chief Executive Officer
  • Not a clinician
  • Melbourne, Australia

About Umar

Umar Khan is the Chief Executive Officer of LeafLine Clinic, an Australian telehealth clinic that opened in May 2026. He runs the business side of the clinic: governance, systems, the patient-support team, and the way patients are screened, booked and reviewed. He also edits the articles published on this site.

He is not a clinician and takes no part in clinical decisions. Every consultation, assessment and prescribing decision at LeafLine Clinic is made by an AHPRA-registered Clinician, independently of the business.

Umar is also the Managing Director of an NDIS-registered disability support provider operating in Victoria and Queensland, and he is completing a Bachelor of Laws (Honours) at Monash University. He writes mostly about patient rights, privacy, fees and how a clinic is governed.

Umar is on LinkedIn. For corrections or questions about an article, email admin@leaflineclinic.com.au.

Why LeafLine

How the articles are written

Articles on this site are written to the same standard, whatever the topic.

  • Checked against primary sources

    Legal and health facts are checked against the primary Australian source on the day an article is published: legislation, government health departments, the OAIC, the ABS and peer-reviewed research. A claim that cannot be verified is left out.

  • What the articles cover

    How telehealth care works in Australia: eligibility, fees, privacy, health records, reviews and changing clinics. Articles do not discuss specific medicines or products, and they make no claims about treating any condition.

  • Published under a name

    Every article is published under Umar's name. He sets the editorial rules, reviews what goes out, and is accountable for it.

  • Corrected when wrong

    If the law changes or a reader finds an error, the article is corrected. Email admin@leaflineclinic.com.au with the article title and the problem.

  • General information only

    Nothing on this site is personal medical advice. An individual assessment only happens in a consultation with an AHPRA-registered Clinician.

Articles

A light oak desk against a deep green wall holds a cream folio, an open document folder of papers, a brass fountain pen on an ivory notebook, and a brass lamp beside eucalyptus in a small vase

Education 6 min read

Bringing Your Records When You Change Clinics

Which documents a new clinic needs from your old one, how to ask for them under privacy law, which format to request, and what to do when the file does not arrive.

Read article

A white notebook tied with twine and a brass pen on a green desk pad beside a window, books nearby

Education 5 min read

Keeping Your Own Record of Approval and Review Dates

Your clinic tracks your dates, and you should keep a copy of them too. What to write on a one-page care record, where to find each date, and how to set reminders that leave enough time for a review.

Read article

A brass carriage clock, a small cup of coffee on a saucer and a green cloth notebook with a brass pen, arranged on a painted timber windowsill with a garden visible through the window

Education 5 min read

Rescheduling or Missing a Telehealth Appointment

Plans change, connections drop and reminders get missed. How to move a telehealth appointment, what LeafLine's cancellation policy says, what happens if the call fails, and how a missed review affects your prescription.

Read article

A steaming green mug beside a phone propped upright on a timber kitchen bench by a window

Education 6 min read

What Happens After a Telehealth Consultation

The call ends and the work moves to the Clinician's desk. What happens to your notes, how an approval application runs, where the prescription goes, and at what point to contact the clinic.

Read article

A gravel road winding through eucalypt bushland into low hills, with mist lying in the valleys under a pale pink morning sky

Telehealth 6 min read

Telehealth in Regional Cities, State by State

From Geelong to Geraldton, the practical differences come down to three things: how far the capital is, which time zone you are in, and how steady your connection is.

Read article

A cream notepad with a column of eight checkboxes, the top two ticked, and a brass fountain pen resting across its lower corner on a cream linen tablecloth, with a dark green wall behind

Education 7 min read

How to Check a Telehealth Clinic Is Legitimate

A polished website proves very little. Four public sources, all free, show who is behind a telehealth clinic and whether the people in it are allowed to practise.

Read article

A closed cream notebook and a glass of water on a dark timber bedside table, lit by a brass lamp with a linen shade, beside a bed made with cream and forest-green linen and a window at dusk

Education 6 min read

When Ongoing Anxiety Is Worth an Assessment

Everyone worries. The line that matters is whether the worry has started deciding how your days go. The signs healthdirect lists, what an assessment involves, and who to call first.

Read article

A brass carriage clock, a small cup of coffee on a saucer and a green cloth notebook with a brass pen, arranged on a painted timber windowsill with a garden visible through the window

Education 6 min read

Telehealth When You Do Not Have a Medicare Card

International students, working holiday visa holders and new arrivals still waiting on a card can all book a private telehealth consultation. What you need instead of Medicare, how to get an IHI, and what the appointment costs.

Read article

Two cream boucle armchairs either side of a small round timber table holding a teapot and two cups, with dried eucalyptus stems in a pale vase against a deep green wall

Education 7 min read

What a Treatment Summary Is and How to Ask for One

A treatment summary says where your care has got to, in one to three pages. What belongs in it, how it differs from your full record, the wording to use when you ask, and what to do when the answer is silence.

Read article

A woman in a beige knitted jumper sits in a cream boucle armchair holding a cream and green telephone handset, with the matching rotary phone on a timber side table beside dried banksia stems

Education 7 min read

Why Seeing the Same Clinician Matters

Continuity of care means the same person, one record and a plan that gets reviewed rather than restarted. What the research found, how MyMedicare formalised it, and how to tell whether a clinic will give you the same person twice.

Read article

An open laptop on a pale oak desk beside a window, with a ceramic cup of tea on a linen napkin and eucalyptus stems in a small glass vase against a deep green wall

Education 7 min read

Your Right to Your Health Records in Australia

Australian Privacy Principle 12 entitles you to the health information a clinic holds about you. What to ask for, what it can cost, how long it should take, and what to do when nothing arrives.

Read article

A brass balance scale beside a stack of cream papers tied with twine and a gold fountain pen on a linen tabletop against a deep green wall

Education 6 min read

What a Telehealth Consultation Fee Actually Covers

Clinician time, the assessment inside the appointment, and the paperwork that follows it. What sits behind the number, what sits outside it, and the terms worth reading before you pay.

Read article

A steaming green mug beside a phone propped upright on a timber kitchen bench by a window

Process 4 min read

How Regular Reviews Keep Long-Term Care on Track

Chronic conditions change over time, so care that ends after one appointment falls behind; here is what regular reviews involve and why long-term treatment builds them in.

Read article

A white notebook tied with twine and a brass pen on a green desk pad beside a window, books nearby

Perspective 4 min read

Why Structured Screening Protects Patients

A clinic that checks suitability before taking payment has the order of operations right; here is what eligibility screening looks for and why an early no is good care.

Read article

An open front door onto a green garden, with running shoes and a rolled towel on the floor by the doorway

Education 6 min read

Chronic Pain Management: What a Broader Approach Involves

If you have lived with persistent pain for a long time, you have probably heard the standard advice many times over. This article explains what a broader approach to chronic pain care involves, and how to prepare for a useful conversation with a clinician.

Read article

Two cream armchairs either side of a small round timber table with a vase and tea cups by a green wall

Perspective 5 min read

Breaking Down Stigma in Modern Clinical Care

People with chronic conditions routinely arrive at appointments braced to defend themselves. It should not be that way, and good clinical care is built to prove otherwise.

Read article

All Insights

Check Eligibility Free 10-min call