Patient guides

The logistics nobody explains at the appointment

How a TGA Special Access Scheme application gets from a consultation to the pharmacy. When to book a review. What the date on an approval letter actually means. What a prescription monitoring record shows. Where you stand at a roadside test, what to carry when you travel, what changes when you move state, what happens when the pharmacy runs out, what carries over when your Clinician changes, what your approval covers and what you agree to on a consent form. Eleven guides, for people starting out and for people already under treatment.

Every guide cites its sources and carries the date it was last checked against them.

All guides

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Last verified October 2026

Getting a prescription through SAS-B

How a prescription for an unapproved medicine works in Australia: the TGA application, what the prescriber assesses, state approvals, timing, what happens after approval and the costs.

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Last verified September 2026

Renewing your prescription by telehealth

Why a renewal means a review appointment rather than a form, the two dates that set your timing, how far ahead to book and what to have ready.

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Last verified September 2026

Your approval and when it expires

What a Special Access Scheme Category B approval is, who holds it, how long it runs, what happens at expiry and how a renewal application works.

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Last verified July 2026

Driving and your prescription

The state-by-state position on driving, roadside testing, and what a prescription does and does not do for you at the roadside.

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Last verified September 2026

Travelling with your prescription

Domestic flights, state borders, going overseas and coming back. What to carry, who to check with and where the rules change.

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Last verified September 2026

Real-time prescription monitoring

What SafeScript, QScript and the other state systems record, who can see it, where checking is required and how to see your own record.

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Last verified October 2026

Moving interstate with your prescription

What happens to your TGA approval, state permits, pharmacy dispensing and your monitoring record when you move, and what to tell your clinic.

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Last verified October 2026

When the pharmacy cannot supply

What an out-of-stock notice means, why the pharmacist cannot swap the product, what your Clinician can change and when a new TGA approval is needed.

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Last verified October 2026

When your Clinician changes

Why a new Clinician in the same clinic applies for a new TGA approval, what stays on your record, what state rules add and which dates to give the clinic.

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Last verified October 2026

What your approval covers

Who an SAS-B approval names, what it covers, the four standard TGA conditions, who can check it and what it does not do.

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Last verified October 2026

Consent forms explained

What each section of a telehealth consent form covers, what the TGA expects your Clinician to explain, what makes consent valid and how to withdraw it.

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Last verified October 2026

Changing clinics, step by step

What to ask your current clinic for, what your new Clinician needs, why a new approval is sought, and how to avoid a gap in supply.

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Last verified October 2026

SAS-B approval or script?

The difference between the TGA approval and the prescription, who holds each one, and why a pharmacy needs both before it dispenses.

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Last verified October 2026

Declined at intake: what to do next

Why a clinic may decline at screening or consultation, what you can ask for afterwards, and where to go from there.

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Last verified October 2026

What your clinic shares with your GP

When a telehealth clinic shares information with your GP, what needs your consent, and how My Health Record and prescription monitoring fit in.

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Last verified October 2026

Raising a concern about a clinic

Start with the clinic, then the health complaints body in your state or territory, AHPRA, the TGA or the privacy regulator, depending on the concern.

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Last verified October 2026

Getting ready for your first consultation

A checklist of what to have ready before a first telehealth consultation: ID, Medicare details, your current medicines, records and a private space.

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Last verified October 2026

When your clinic closes

What to do if your telehealth clinic closes or stops prescribing: getting your records, why a new prescriber needs a new approval, and planning your supply.

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Last verified October 2026

What a telehealth clinic charges

What a consultation fee usually covers, what is billed separately, how Medicare applies, and the questions to ask so you compare like with like.

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These guides are general information, not medical or legal advice. Rules change, and the official source named in each guide is the one to rely on. Anything specific to your own care belongs in a consultation.

Related

If you are thinking about moving your care

An approval names one practitioner, so it does not travel with you when you change clinics. Our changing clinics page sets out how a transfer works and what the patient-support team requests on your behalf. The insights library covers the paperwork side: what a treatment summary is, how to get a copy of your health record, and what to ask a clinic before you book with them.

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