Question 1

Do I need a referral to book a consultation?

Accepted Answer

No referral is required. You can book directly through our platform after completing the eligibility screening.

Question 2

How much does a consultation cost?

Accepted Answer

Initial consultations start from $79. Follow-up appointments are typically $59. All pricing is transparent and shown before you book.

Question 3

Is LeafLine Clinic a regulated Australian service?

Accepted Answer

Yes. LeafLine Clinic consultations are conducted by AHPRA-registered Clinicians, and all clinical decisions are made in line with Australian healthcare regulations.

Question 4

How long does the consultation take?

Accepted Answer

Initial consultations typically run for 20 to 30 minutes. This gives your Clinician time to properly understand your needs and discuss your options.

Question 5

Who do your Clinicians consult with?

Accepted Answer

Our Clinicians consult with adults living with long-term health conditions. Whether a consultation is appropriate depends on an individual assessment of your history and the treatments you have already tried, and that assessment starts with the online eligibility check.

Question 6

How quickly can I get an appointment?

Accepted Answer

Appointment availability varies. We aim to offer timely appointments while ensuring every application receives a thorough clinical assessment.

Question 7

What is included in the consultation fee?

Accepted Answer

The consultation fee covers your appointment with an AHPRA-registered Clinician, including clinical assessment, discussion of treatment options, and development of a care plan if appropriate. The fee does not include any prescribed medications, which are priced separately by dispensing pharmacies.

Question 8

Are follow-up consultations required?

Accepted Answer

If treatment is commenced, follow-up consultations are important for monitoring safety, effectiveness, and making any necessary adjustments. Your clinician will recommend an appropriate follow-up schedule based on your individual circumstances.

Question 9

Can I claim through private health insurance?

Accepted Answer

Some private health insurers may provide rebates for telehealth consultations. Coverage varies significantly between insurers and policies. We recommend contacting your insurer directly to enquire about telehealth consultation rebates.

Question 10

Are medications covered by the PBS?

Accepted Answer

Currently, most prescription therapies discussed during LeafLine Clinic consultations are not PBS-listed. Medication costs are determined by dispensing pharmacies and vary depending on the specific products prescribed.

Question 11

What payment methods do you accept?

Accepted Answer

We accept major credit cards and debit cards for consultation fees. Payment is required at the time of booking. Medication costs are paid directly to the dispensing pharmacy.

Question 12

Do you offer payment plans?

Accepted Answer

Payment plans may be available in certain circumstances. Please contact our support team to discuss options that may suit your situation.

Question 13

Is the info call really free?

Accepted Answer

Yes. The info call is a free ten-minute chat with our patient-support team. It is not a consultation and there is nothing to pay.

Question 14

Who will I speak with on the info call?

Accepted Answer

A member of the LeafLine Clinic patient-support team. They can explain how the clinic works, but they cannot give clinical advice. Clinical questions belong in a consultation with your Clinician.

Question 15

Do I have to book a consultation after the info call?

Accepted Answer

No. There is no obligation and no follow-up pressure. If LeafLine Clinic is not right for you, the call is a quick way to find that out early.

Common questions

Process

Fees

The free info call

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