Do I need a referral to book a consultation?
No referral is required. You can book directly through our platform after completing the eligibility screening.
Check your eligibility
Before you book
Common questions
Plain answers, drawn from how the clinic actually works.
Booking and the consultation
Is LeafLine Clinic a regulated Australian service?
Yes. LeafLine Clinic consultations are conducted by AHPRA-registered Clinicians, and all clinical decisions are made in line with Australian healthcare regulations.
About the clinicHow long does the consultation take?
Initial consultations typically run for 20 to 30 minutes. This gives your Clinician time to properly understand your needs and discuss your options.
How it worksWho do your Clinicians consult with?
Our Clinicians consult with adults living with long-term health conditions. Whether a consultation is appropriate depends on an individual assessment of your history and the treatments you have already tried, and that assessment starts with the online eligibility check.
Check your eligibilityHow quickly can I get an appointment?
Appointment availability varies. We aim to offer timely appointments while ensuring every application receives a thorough clinical assessment.
Check your eligibilityAre follow-up consultations required?
If treatment is commenced, follow-up consultations are important for monitoring safety, effectiveness, and making any necessary adjustments. Your clinician will recommend an appropriate follow-up schedule based on your individual circumstances.
How it worksFees and payment
How much does a consultation cost?
A first consultation is currently $29 for new patients (usually $79). Follow-up appointments are typically $59. All pricing is transparent and shown before you book.
See the fee scheduleWhat is included in the consultation fee?
The consultation fee covers your appointment with an AHPRA-registered Clinician, including clinical assessment, discussion of treatment options, and development of a care plan if appropriate. The fee does not include any prescribed medications, which are priced separately by dispensing pharmacies.
See the fee scheduleCan I claim through private health insurance?
Some private health insurers may provide rebates for telehealth consultations. Coverage varies significantly between insurers and policies. We recommend contacting your insurer directly to enquire about telehealth consultation rebates.
Fee questionsAre medications covered by the PBS?
Currently, most prescription therapies discussed during LeafLine Clinic consultations are not PBS-listed. Medication costs are determined by dispensing pharmacies and vary depending on the specific products prescribed.
Fee questionsWhat payment methods do you accept?
We accept major credit cards and debit cards for consultation fees. Payment is required at the time of booking. Medication costs are paid directly to the dispensing pharmacy.
See the fee scheduleDo you offer payment plans?
Payment plans may be available in certain circumstances. Please contact our support team to discuss options that may suit your situation.
Contact supportThe free info call
Is the info call really free?
Yes. The info call is a free ten-minute chat with our patient-support team. It is not a consultation and there is nothing to pay.
Book your free callWho will I speak with on the info call?
A member of the LeafLine Clinic patient-support team. They can explain how the clinic works, but they cannot give clinical advice. Clinical questions belong in a consultation with your Clinician.
Book your free callDo I have to book a consultation after the info call?
No. There is no obligation and no follow-up pressure. If LeafLine Clinic is not right for you, the call is a quick way to find that out early.
Book your free callApprovals and changing clinics
How long does an SAS-B approval last?
For the period of time specified on the approval letter signed by the TGA delegate, as long as the conditions of approval are upheld. The TGA does not publish a single fixed term for Category B, so the date on your letter is the one that applies. If you do not know your expiry date, ask your clinic.
Read the approval-expiry guideWho applies for the approval, me or my clinic?
Your prescriber. The TGA requires the practitioner to be the named applicant, and only the practitioner named on the approval letter can prescribe under it. Patients do not apply to the TGA directly.
How the SAS-B pathway worksDoes the approval move with me if I change clinics?
No. The approval names one practitioner, and only that practitioner can use it. If you transfer to a new clinic and your new prescriber decides to prescribe, they make a new application to the TGA. Bringing your existing approval letter and current prescription details to the first consultation helps them prepare it.
Changing clinics, step by stepLonger answers on approvals, transfers, travel and records are in our patient guides. If your question is not here, the free 10-minute info call puts you through to a person.
Ready to get started?
Take the first step. A simple conversation with a Clinician.
AHPRA-registered Clinicians · Australian-owned and operated · Telehealth nationwide