An Australian telehealth clinic
Telehealth clinic for Canberra, ACT
What a telehealth consultation from Canberra involves: the ACT rules, your Primary Health Network, local hours and what to have ready.
Canberra by telehealth
LeafLine Clinic holds consultations with patients located in Canberra by secure video or telephone, with AHPRA-registered Clinicians and no referral needed. Canberra is the national capital, and Queanbeyan across the border in New South Wales is part of the same urban area in the ABS's figures. On the ABS's preliminary estimate for June 2025, 484,630 people live in the Australian Capital Territory as a whole, about 7.1 per cent more than in 2021.
Patients in Canberra take their consultation from home or from a private room at work. The appointment runs the same way in every suburb, by video or telephone, and the trip across Canberra drops out of it.
The ACT rules for a patient in Canberra
In the ACT, a Clinician needs an ACT Chief Health Officer approval alongside the federal one before prescribing a controlled medicine in this kind of care. Your Clinician lodges both on the one federal form, and the Medicines, Poisons and Therapeutic Goods Regulation 2008 (ACT) requires written notice within 7 days of the Chief Health Officer’s decision.
Your Clinician checks Canberra Script, the ACT’s real-time prescription monitoring system, before prescribing.
Canberra is in the ACT and Queanbeyan is in New South Wales. The ACT approval described on this page applies to patients living in the ACT; a patient living in Queanbeyan is under the New South Wales rules.
The federal side is the same everywhere. Our guide to getting a prescription through SAS-B explains the TGA approval, and if you are moving from another clinic, the ACT changing-clinics page covers what transfers and what does not.
Seeing a Clinician from Canberra
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Check your eligibility
The eligibility questionnaire is confidential and comes before any booking or payment. LeafLine Clinic consults with adults only, aged 18 and over.
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Book video or telephone
Choose video if you have a camera and a steady connection, or telephone if you would rather. Both reach the same Clinician and run the same way. Support and bookings run 9am to 7pm local time during standard time.
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What to have ready
Keep your Medicare card, your home address and a list of what you currently take, with doses, within reach. Letters or results from other practitioners help if you have them. A closed room or a parked car gives you the privacy the conversation needs.
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After the consultation
If your Clinician decides a treatment is appropriate, they apply for the approvals it needs in their own name: the TGA's Special Access Scheme Category B approval where the medicine is not on the Australian Register of Therapeutic Goods, plus any ACT approval described above. Nothing is prescribed until those are granted. Reviews afterwards run by video or telephone in the same way.
Canberra's Primary Health Network
The Primary Health Network for Canberra is Australian Capital Territory PHN (Capital Health Network). The Australian Government funds 31 Primary Health Networks to plan and commission local primary care, such as after-hours and allied health services, without seeing patients themselves. LeafLine Clinic is independent of every PHN and receives no PHN funding.
If you want local services alongside a telehealth Clinician, including a regular GP, the PHN's website is where to start looking.
Next steps from Canberra
Nearby town pages
- Queanbeyan across the border
Questions from Canberra
Can I see a Clinician by telehealth in Canberra?
Yes. Consultations are held with patients located in Canberra at the time of the appointment, by video or telephone, and every LeafLine Clinician is AHPRA-registered. You do not need a referral, and the eligibility questionnaire comes first.
Which rules apply to a patient in Canberra?
The ACT rules, because state and territory law sets the approval and monitoring layer. The ACT approval position is: ACT Chief Health Officer approval for controlled medicines. Your Clinician also checks Canberra Script before prescribing. Canberra is in the ACT and Queanbeyan is in New South Wales. The ACT approval described on this page applies to patients living in the ACT; a patient living in Queanbeyan is under the New South Wales rules.
What hours can I reach LeafLine from Canberra?
Support and bookings run 9am to 7pm Melbourne time, seven days a week, which is 9am to 7pm local time during standard time. During daylight saving, ACT local times sit one hour ahead of AEST.
Which Primary Health Network covers Canberra?
Canberra is covered by Australian Capital Territory PHN (Capital Health Network). LeafLine Clinic is not part of, funded by or endorsed by any Primary Health Network.
Sources for this page
- Population: Australian Bureau of Statistics, Regional population 2024-25, data cube 32180DS0004, Table 1 (local government areas), released 31 March 2026, fetched 16 October 2026. June 2025 figures are preliminary.
- Primary Health Network boundaries: Australian Government Department of Health, Disability and Ageing, and the PHNs’ own published catchments, checked 16 October 2026.
- Road distances and drive times: OSRM routing over OpenStreetMap data, computed 16 October 2026 and rounded. Real trips vary with route and conditions.
- ACT rules: summarised from our ACT changing-clinics page, verified against state legislation and health department guidance in September 2026.
General information, not medical or legal advice. Anything specific to your own care belongs in a consultation.
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AHPRA-registered Clinicians · Australian-owned and operated · Telehealth nationwide