LeafLine Clinic
(03) 7057 7217 Check Eligibility

An Australian telehealth clinic

Telehealth clinic for Mackay, QLD

Consultations by video or telephone for patients located in Mackay, with the QLD rules, local hours and fees in one place.

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Mackay by telehealth

Mackay is on the Pioneer River on the central Queensland coast, the service centre for the Bowen Basin coalfields inland. For the 89,761 people the ABS counts in the Mackay urban area (June 2025, an increase of 4,353 people since 2021), a LeafLine Clinic consultation happens by video or telephone with an AHPRA-registered Clinician. Nobody needs a referral to book.

The drive from Mackay to Brisbane is about 960 kilometres, which takes around 12 and a half hours. At that distance an appointment in Brisbane means flying, and telehealth is the practical way to see a Clinician.

The QLD rules for a patient in Mackay

Queensland adds no state approval for an adult in this kind of care. The approval your Clinician applies for is the federal one, and Queensland’s control sits in the monitoring duty instead.

Section 41 of the Medicines and Poisons Act 2019 (Qld) requires the prescriber to check QScript before every monitored prescription, and your Clinician records the result in your file.

The federal side is the same everywhere. Our guide to getting a prescription through SAS-B explains the TGA approval, and if you are moving from another clinic, the Queensland changing-clinics page covers what transfers and what does not.

How a consultation works from Mackay

  1. Check your eligibility

    Start with the confidential eligibility questionnaire. It screens out situations the clinic cannot take on, so nobody books a consultation that cannot go ahead. Patients must be 18 or over.

  2. Book video or telephone

    Video works on a phone, tablet or computer. Where the connection is unreliable, a telephone consultation needs nothing more than reception, which makes it a workable option anywhere around Mackay. Support and bookings run 9am to 7pm local time, year round.

  3. What to have ready

    Before the call, write down the medications you take and their doses, and gather any recent results or specialist letters. Your Clinician also confirms your Medicare details and home address. Pick a spot where nobody can overhear you.

  4. After the consultation

    If your Clinician decides a treatment is appropriate, they apply for the approvals it needs in their own name: the TGA's Special Access Scheme Category B approval where the medicine is not on the Australian Register of Therapeutic Goods, plus any QLD approval described above. Nothing is prescribed until those are granted. Reviews afterwards run by video or telephone in the same way.

Mackay's Primary Health Network

The Primary Health Network for Mackay is Northern Queensland PHN. The Australian Government funds 31 Primary Health Networks to plan and commission local primary care, such as after-hours and allied health services, without seeing patients themselves. LeafLine Clinic is independent of every PHN and receives no PHN funding.

If you want local services alongside a telehealth Clinician, including a regular GP, the PHN's website is where to start looking.

Next steps from Mackay

Nearby town pages

Questions from Mackay

Can I see a Clinician by telehealth in Mackay?

Yes. LeafLine Clinic consults with patients located in Mackay by secure video or telephone, with AHPRA-registered Clinicians. No referral is needed; the first step is a short, confidential eligibility questionnaire.

Which rules apply to a patient in Mackay?

The Queensland rules, because state and territory law sets the approval and monitoring layer. The QLD approval position is: None for adults; the federal approval only. Your Clinician also checks QScript before prescribing.

What hours can I reach LeafLine from Mackay?

Support and bookings run 9am to 7pm Melbourne time, seven days a week, which is 9am to 7pm local time, year round.

Do I need to travel from Mackay at any point?

No. LeafLine Clinic has no consulting rooms, so every consultation and review is held by video or telephone wherever you are in Queensland. For reference, Mackay is about 960 kilometres by road from Brisbane.

Sources for this page

General information, not medical or legal advice. Anything specific to your own care belongs in a consultation.

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AHPRA-registered Clinicians · Australian-owned and operated · Telehealth nationwide

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