LeafLine Clinic
(03) 7057 7217 Check Eligibility

An Australian telehealth clinic

Telehealth clinic for Melbourne, VIC

Consultations by video or telephone for patients located in Melbourne, with the VIC rules, local hours and fees in one place.

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Melbourne by telehealth

5,328,274 people lived in the Melbourne urban area at 30 June 2025 on the ABS's preliminary estimate, about 9.3 per cent more than in 2021. Melbourne is the largest urban area in Australia on the ABS's 2025 estimates, slightly ahead of Sydney, and three Primary Health Networks share it. Patients there see a LeafLine Clinician by video or telephone, from home, from work, or from anywhere with reception.

In a city of this size a rooms appointment can cost most of a morning in traffic and parking. Telehealth removes that part: you take the call at home, at work, or in a parked car, and the Clinician works from your history and what you tell them.

Victorian rules that apply in Melbourne

Under the Drugs, Poisons and Controlled Substances Act 1981 (Vic), a Department of Health permit comes before any prescribing to a patient with a history of drug dependence, and that permit is issued to the prescriber. The Department’s published position is that a patient without that history needs no permit, and LeafLine books Victorian patients a review at week seven to sit inside the Act’s eight-week reference.

Checking SafeScript before each prescription is a duty the Drugs, Poisons and Controlled Substances Act 1981 (Vic) places on the prescriber, so your Clinician sees your recent prescribing history whether or not other records have arrived.

The federal side is the same everywhere. Our guide to getting a prescription through SAS-B explains the TGA approval, and if you are moving from another clinic, the Victoria changing-clinics page covers what transfers and what does not.

Your consultation, taken in Melbourne

  1. Check your eligibility

    Start with the confidential eligibility questionnaire. It screens out situations the clinic cannot take on, so nobody books a consultation that cannot go ahead. Patients must be 18 or over.

  2. Book video or telephone

    Video works on a phone, tablet or computer with a camera. If video is not workable on the day, a telephone consultation is available instead. Support and bookings run 9am to 7pm local time during standard time.

  3. What to have ready

    Before the call, write down the medications you take and their doses, and gather any recent results or specialist letters. Your Clinician also confirms your Medicare details and home address. Pick a spot where nobody can overhear you.

  4. After the consultation

    A consultation does not end in a prescription by default. If the Clinician considers a treatment appropriate and it needs a TGA approval, they lodge a Category B application in their own name, together with any VIC application, and wait for both before prescribing. Later reviews follow the same video or telephone format.

Primary Health Networks in Melbourne

Melbourne is divided between 3 Primary Health Networks: North Western Melbourne PHN, Eastern Melbourne PHN and South Eastern Melbourne PHN. Which one covers you depends on your suburb, and the Australian Government's PHN locator will tell you.

A PHN is a regional body funded by the Australian Government that commissions primary care services rather than providing consultations. LeafLine Clinic is a private telehealth clinic with no link to any PHN.

Next steps from Melbourne

Nearby town pages

Questions from Melbourne

Can I see a Clinician by telehealth in Melbourne?

Yes. Consultations are held with patients located in Melbourne at the time of the appointment, by video or telephone, and every LeafLine Clinician is AHPRA-registered. You do not need a referral, and the eligibility questionnaire comes first.

Which rules apply to a patient in Melbourne?

The Victorian rules, because state and territory law sets the approval and monitoring layer. The VIC approval position is: Department of Health permit where there is a history of drug dependence. Your Clinician also checks SafeScript before prescribing.

What hours can I reach LeafLine from Melbourne?

Support and bookings run 9am to 7pm Melbourne time, seven days a week, which is 9am to 7pm local time during standard time. During daylight saving, Victorian local times sit one hour ahead of AEST.

Which Primary Health Network covers Melbourne?

Melbourne is divided between North Western Melbourne PHN, Eastern Melbourne PHN and South Eastern Melbourne PHN. Which one covers you depends on your suburb. LeafLine Clinic is not part of, funded by or endorsed by any Primary Health Network.

Sources for this page

General information, not medical or legal advice. Anything specific to your own care belongs in a consultation.

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